Privacy Policy

1. Data Controller Identification

The entity responsible for the collection, handling, and storage of your personal information is:

Think Workcore Pty Ltd
8 Station Avenue, Seaton VIC 3858, Australia
Phone: 0481 694 327
Email: hello@think-workcore.click

2. Information We Collect

We collect personal information necessary to deliver educational workshops, process enrollments, manage lab safety, and answer technical inquiries:

• Contact & Registration Data: Full name, business name (if applicable), email address, direct phone number, and mailing address.
• Technical Inquiry Details: Information submitted via contact forms regarding your hardware platform, power supply capacity, or workshop focus areas.
• Safety & Emergency Contact Info: Emergency contact names and phone numbers collected from attendees attending multi-day high-voltage lab sessions at Seaton.
• Usage & Telemetry Data: Aggregated, anonymous browser data, referring URLs, and page navigation patterns collected via essential and privacy-conscious analytics cookies.

3. Purpose and Legal Grounds for Processing

We process personal information under the following lawful bases:

• Performance of a Contract: To confirm workshop cohort reservations, allocate testing workbenches, provide course manuals, and issue completion certificates.
• Compliance with Legal Obligations: To fulfill workplace health and safety (WHS) compliance records in Victoria and maintain financial tax records.
• Legitimate Interests: To respond to technical consultation requests, improve laboratory facilities, and prevent fraudulent website abuse.
• Consent: Where you opt in to receive updates on upcoming workshop cohort schedules.

4. Data Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Workshop Attendance Records: Retained for 5 years to verify participant certification and comply with Victorian trade record standards.
• Financial & Invoice Records: Retained for 7 years to meet Australian Taxation Office (ATO) statutory requirements.
• General Web Inquiries: Inquiries not resulting in workshop enrollment are deleted within 12 months.

5. Data Security & Storage

We implement industry-standard physical, electronic, and managerial safeguards to protect personal data against unauthorized access, alteration, or disclosure. All web communications utilize Transport Layer Security (TLS 1.3 encryption). Physical attendance records are securely stored at our Seaton administrative office.

6. Cross-Border International Data Transfers

Our primary operations and data storage reside within Australia. When third-party cloud service providers (such as encrypted email hosting or website delivery networks) store or process data on servers located outside Australia, we ensure adequate data protection safeguards and contractual clauses are in place.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

• Request access to personal data we hold about you.
• Request correction or rectification of incomplete or inaccurate records.
• Request deletion of your data, subject to statutory tax and safety record retention obligations.
• Withdraw consent for optional communications at any time.

To exercise your privacy rights, please email our Privacy Officer at hello@think-workcore.click.

8. Contact & Complaints

If you have concerns regarding our privacy practices, please contact us directly at 8 Station Avenue, Seaton VIC 3858. If we are unable to resolve your concern satisfactorily, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).